Privacy policy.

1. Introduction

Welcome to ShaylahFaye.com ("Site", "we", "us", or "our"). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect information in relation to our website and services.

By using this Site, you agree to the terms of this Privacy Policy.

2. Who We Are

This Site is owned and operated by Shaylah Grech, a self-employed business owner registered in Malta. If you have any questions about this Privacy Policy, you can contact us here.

3. Information We Collect

We collect the following types of personal information:

  • Contact Information: Name, email address, phone number, billing/shipping addresses.

  • Payment Information: Processed securely via third-party providers (Stripe, Squarespace Payments, Revolut, Direct Bank Transfer).

  • Booking Information: Details about your scheduled appointments (via Acuity Scheduling or Calendly).

  • Intake Forms and Questionnaires: Information you voluntarily provide for coaching services.

  • Testimonials: Only with your explicit consent.

  • Site Usage Data: IP address, browser type, pages visited, clicks, scrolling behavior, and other analytics.

  • Marketing Information: Preferences related to newsletters, promotions, and events.

4. How We Collect Information

  • When you submit forms, questionnaires, or intake documents.

  • When you book a session or purchase services.

  • When you browse the Site (through cookies and analytics tools).

  • When you subscribe to our mailing list.

  • When you consent to provide testimonials.

5. How We Use Your Information

We use the collected information to:

  • Provide, personalize, and improve our services.

  • Process transactions and manage bookings.

  • Send service-related communications and marketing emails.

  • Respond to inquiries, questions, and requests.

  • Display testimonials (with your consent).

  • Analyze website performance and user behavior.

  • Run targeted advertising campaigns.

You can unsubscribe from marketing emails at any time by using the "unsubscribe" link provided in the email.

6. Sharing Your Information

We may share your personal information with trusted third parties, including:

  • Squarespace: Website hosting and e-commerce.

  • Stripe: Payment processing.

  • Google Analytics: Website analytics.

  • Calendly / Acuity Scheduling: Appointment scheduling.

  • Google Fonts and Adobe Fonts: Displaying website fonts.

  • Mailchimp: Email marketing (if used).

We ensure these third parties process your information in compliance with applicable data protection laws.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to collect information about your device and browsing actions. These cookies help us understand traffic patterns, improve the user experience, and deliver targeted advertisements.

You can adjust your browser settings to refuse cookies. However, some parts of our Site may not function properly without them.

8. International Data Transfers

Given the international nature of our client base, your information may be transferred and processed outside of your country of residence. Where required by law, appropriate safeguards are in place to protect your data.

9. Your Rights

You have the right to:

  • Access, update, or delete your personal information.

  • Object to the processing of your data for direct marketing purposes.

  • Withdraw your consent at any time where processing is based on consent.

  • Lodge a complaint with a supervisory authority.

To exercise your rights, please contact us here.

10. Data Retention

We retain your personal data only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements.

11. Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

However, no online platform can guarantee complete security. By using our Site, you acknowledge and accept this risk.

12. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the content or privacy practices of those sites. Please review their policies separately.

13. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new effective date. Your continued use of the Site after any updates constitutes acceptance of the revised policy.

14. Contact Us

For any questions or concerns regarding your privacy, please contact us here.